A new law needs to pass where we can have access to a real human when requesting customer service NOT a machine/robot. Companies need to step it up and hire real people.
If I say "sorry about the mess" in my house or car, I'm really not sorry. It's something we have to say out of common courtesy. Plus, my car and house are like 95% clean most of the time. So I have to apologize for the 5% mess? For Pete's sake.
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